Frequently Asked Questions

At CONNECT Admin Solutions, we become your trusted business partner, providing professional remote administrative and recruitment support for childcare centres and other service based businesses.

We work alongside you on a flexible, contractual basis, offering support that can be one off, ad-hoc, or ongoing, depending on your needs. This approach allows you to access experienced, reliable assistance without the cost or commitment of hiring additional staff.

Our goal is simple: handle the behind the scenes tasks, so you can focus on growing your business and running your centre with confidence.

What are the benefits to you of contracting CONNECT Admin Solutions?

By working with CONNECT Admin Solutions, your centre or business can:

Avoid employment costs such as annual leave, sick leave, and public holidays
Pay only for the time you need, for specific tasks or projects
Reduce overheads - no office space, equipment, or software required, as we provide our own
Eliminate recruitment and termination costs
Access flexible support with no minimum hour requirements

Whether you need ongoing support for childcare administration, recruitment coordination, compliance documentation, or ad-hoc tasks, our services are tailored to your needs.

How do we work?

Once we receive your enquiry, we will arrange a time to discuss your centre or business requirements. This can be via phone, Zoom, Microsoft Teams, Google Meet or in person (depending on location).

Following our discussion, we will provide a clear proposal outlining the tasks, estimated time, and cost. If you choose to proceed, a service agreement is issued and support can begin as agreed.

Our focus is on providing reliable, values-driven support that fits seamlessly into your operations, helping you save time and reduce administrative pressure.

How can we support your childcare centre?

We support childcare centres by taking care of time consuming administrative and recruitment tasks, allowing you to focus on leadership, families, and quality outcomes. Our support can include:

Enrolments and waitlist administration
Recruitment coordination and onboarding admin
Organisation of policies, procedures, and documentation
General admin support such as emails, scheduling, and reporting
Relief administrative support during peak periods or staff leave

While childcare is our primary focus, we also provide tailored admin support to other service-based businesses.

What admin tasks can we take off your plate as a Director?

We can manage any administrative or operational task that consumes your time, including:

Email and communication management - responding to parent and staff queries
Scheduling - meetings, staff rosters, professional development
Recruitment support - advertising positions, screening of applications, coordinating interviews, onboarding new staff
Record keeping and compliance documentation
Enrolment management - waitlists, forms, and data entry
Special projects - policies updates, internal audits, or system setup

Essentially, we take care of the behind the scenes work so you can focus on leadership, team support, and providing high-quality care.

Are we familiar with childcare compliance and documentation requirements?

Yes. With 13 years’ experience supporting childcare operations, we understand the importance of accurate documentation, confidentiality, and compliance within early learning environments. We work with care and integrity to ensure your records, policies, and admin processes are organised, up to date, and handled professionally.

Can we support businesses outside of childcare?

Yes. Although we specialise in supporting childcare centres, we also work with other service-based businesses that require reliable, high-quality administrative and recruitment support. Our approach is flexible and tailored, ensuring the support we provide aligns with your industry and business needs.

How quickly can we get started?

Once your service agreement is in place, we can commence support immediately or at a mutually agreed time. We adapt to your priorities and workload, ensuring you receive the right level of support when you need it most.

Do we offer ongoing, ad-hoc support?

We offer flexible support tailored to your needs:

Ongoing support - consistent, scheduled assistance for regular admin or recruitment needs.
Ad-hoc support - short-term or project-based support during busy periods, staff leave, or specific projects
One off support - help with a single, standalone task or project whenever needed.

This approach allows you to access experienced, reliable support exactly when you need it, without the cost of commitment of hiring additional staff.

Start Today